HR People Are Employees Too: A Guide to Building a Better Relationship with HR
Let’s face it—HR often gets a bad rap. We're the "black sheep" of the company. We’re dismissed, misjudged, and at times, flat-out blamed. But here's the thing: HR professionals are just like everyone else. We work hard, juggle countless tasks, and ultimately want to help create a better, healthier workplace. This guide will help you understand HR's role, clear up common misconceptions, and give you some pointers on how to work with us more effectively. Trust me, we want to help.
1. HR Makes Recommendations, Not Decisions
Contrary to popular belief, HR is not the decision-maker. We don’t call the shots on company policies. Here’s an example:
The CEO or owner makes an unpopular decision, like removing a remote work benefit. They then direct HR to send the memo—usually after they've already left the office. So when employees start voicing their concerns, and the complaints flood HR’s inbox, HR is left to explain and field the backlash. The CEO swoops in, blames HR, and quickly rescinds the policy.
It’s an all-too-familiar cycle. As HR professionals, we’re the ones tasked with implementing the decisions of the C-suite—good or bad. So, next time you're upset about a company policy, remember: HR was likely just following orders.
2. Be Honest with HR—We’re Not Your Lawyer
We know you watch true crime shows—we watch them too. But let’s get one thing straight: when we ask about your overtime or sick leave, don’t respond with “I don’t recall” or “lawyer up.” We’re not here to catch you in a trap. We’re just trying to get to the facts and help you resolve the issue. Honest, straightforward communication with HR makes everything smoother for everyone involved.
3. Nothing is "Off the Record"
This one’s important. If you need to report something serious, like misconduct or safety concerns, HR cannot promise total confidentiality. Please don’t say, “I’ll tell you, but it’s off the record.” The moment you do, we’re legally obligated to take action—especially if there’s a potential violation of policy or law.
If it’s a matter of personal preference or something less serious, we’ll do our best to handle it appropriately, but always remember: we’re here to protect the company and its employees. Transparency goes a long way.
4. Schedule a Meeting with HR When You Have Concerns
It’s easy to walk into HR's office with a problem, but here’s the thing—HR is often busy handling payroll, benefits, and other administrative tasks. If you have an issue, it’s best to schedule a meeting. This ensures we can give you the focused attention you deserve.
Here’s an example: I once had an employee burst into my office, furious about an email from their manager. The employee thought the use of red font was an insult, but after reviewing the email, it was just a simple request. The misunderstanding could have been avoided if the employee had scheduled a meeting, allowing us to focus on the issue without distractions.
HR TIP: Don’t treat HR like your emotional “booty call.” We’re here to help, but we also need to be in a position to listen and solve problems effectively.
5. Be Kind and Understanding
Being kind isn’t always easy, especially when you’re frustrated or upset. But HR professionals are human too. We’re often the scapegoat for every problem in the company—from policy changes to workplace drama. And yes, it can sting when employees repeatedly say they “hate HR.”
HR professionals are dedicated to making a positive impact. We’re here to ensure a productive, supportive environment, but we can’t do that if we’re constantly seen as the enemy. A little kindness goes a long way in building a strong relationship between HR and employees.
6. HR is Not the "Fix-It" Department
HR is not here to fix every problem in the company. We're here to create the foundation for a healthy work environment. When issues arise, we do our best to offer solutions, but sometimes the resolution comes from management or the employees themselves. Don’t expect HR to do the work of every department. We’re your partner, not your problem-solver.
Final Thoughts: Let's Work Together
HR isn’t the villain in your workplace drama. We’re part of the team, working to ensure that your job is fair, safe, and fulfilling. The next time you have an issue, remember these tips. Communicate honestly, be mindful of HR’s role, and be respectful. HR wants to be a resource for you—let’s work together to create a better workplace for everyone.
How Do You Approach HR?Have any of these tips helped you see HR in a new light? Share your thoughts in the comments! If you’ve had a positive (or not-so-positive) experience with HR, let’s discuss how we can all work together to build a healthier, more productive work environment.
Cheers,Patty
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